Channel Optimization

November 5, 2024 by Erin Kerr in Channel Optimization

Exploring How the Reduction in Federal Interest Rates Impacts Consumers and Influences Banks and Lenders' Recovery Strategies

The Federal Reserve plays a pivotal role in influencing the economy through its monetary policy decisions, particularly in setting the federal interest rates. Changes in these rates have far-reaching implications...

April 7, 2023 by Andy Sullivan in Channel Optimization

Payments-as-a-Service: The Right Choice for Government Agencies

Today’s citizens use digital channels to pay for just about anything — food, clothes, entertainment, and more. But, at some small government offices, these digital citizens aren’t able to use...

September 1, 2022 by Erin Kerr in Channel Optimization

How to Optimize Your Outbound Channel Strategy

Financial services companies are adding new communications channels and making significant progress towards a true omnichannel collections strategy for debt collection, but when it comes to consumer communication, does that...

March 2, 2022 by Erin Kerr, Drew Marston in Channel Optimization

How to Create an Email-First Digital Debt Recovery / Collection Strategy That Drives Revenue

Email can and should be a key piece of your customer communication and recovery / digital debt collection strategy. It can actually be one of the best channels for debt...

January 20, 2022 by Erin Kerr in Channel Optimization

A Post-Reg F Strategy Check for Agencies: It’s Time to Focus on Digital Collections Again

What you'll learn: The Regulation F implementation deadline has passed and guess what? It's time for collection agencies to turn their focus back to their digital collections strategy. Read on...

January 6, 2022 by Erin Kerr in Channel Optimization

The Top Three Areas to Focus Your Digital Collections Strategy in 2022

What does it mean to have a viable digital collections strategy in 2022? Consumers now definitely expect to encounter a wide range of digital engagement from financial services companies -...

December 15, 2021 by Erin Kerr in Channel Optimization

Why You Should Add Branded Calling to Your Tech Roadmap

Outbound calling continues to be a near-universal approach to customer contact. But, with the restrictions imposed by Regulation F, companies attempting to collect a debt will need to make each...

October 14, 2021 by Erin Kerr, Missy Meggison in Channel Optimization

Consent vs. Preference in Reg F - Don't Confuse Them

Regulation F (Reg F) has led to increased conversations about consumer contact, especially when it comes to two important terms: Preference and Consent. These terms may sound similar, but they...

September 2, 2021 by Robert McKay in Channel Optimization

Don’t Overlook Inbound Calling

A changing regulatory landscape characterized by increasing restrictions on outbound calls (think the CFPB’s Regulation F), combined with shifting consumer preferences, is forcing a reassessment of collections firms’ contact strategies...

September 2, 2021 by Erin Kerr in Channel Optimization

How to Turn Your Customer Portal into a One-Stop Shop for Customer Service

The primary purpose of a customer portal is self-pay, of course. You want your customers to make self-service payments (and we’ve talked before about why your self-service portal is under-performing...