Collections Strategy

October 2, 2025 by Nick Cherry in Collections Strategy

Reducing Risk and Building Trust Through Timely Account Resolution

One of the most revealing tests of a bank’s operational discipline has nothing to do with market volatility; it’s how it manages a deceased account. When a customer passes away,...

September 25, 2025 by Kredit in Collections Strategy

Bridging Infrastructure Gaps in Debt Settlement

Debt settlement agencies serve as advisors to consumers—often those with $10,000 or more in unsecured debt—negotiating on their behalf to reach resolutions with multiple creditors. But for decades, the infrastructure...

September 18, 2025 by Virginia Bell Flynn in Collections Strategy

Understanding California Senate Bill 940

California Senate Bill 940 (SB 940), enacted in late 2024, introduces several key changes to arbitrations involving “consumer contracts,” which is defined as a contract prepared by a seller and signed by...

July 24, 2025 by Auriemma Roundtables in Collections Strategy

What to Watch for in the Private Label Credit Card Space

As economic headwinds shift and consumer behavior evolves, private label credit card (PLCC) issuers are entering a dynamic environment—one that demands a closer look at emerging risks and strategic responses....

July 17, 2025 by Kredit in Collections Strategy

Bridging the Gap: How Debt Settlement Companies and Lenders Can Collaborate for Consumer Success

Consumers are increasingly turning to debt settlement companies to assist them with managing their (growing) debt. That means lenders and servicers and debt settlement companies should be collaborating to benefit...

grey windows on a building in a regular pattern

June 12, 2025 by Richard J. Andreano, Jr. in Collections Strategy

HUD further revises servicing and claims requirements and loss mitigation options

In January 2025 the U.S. Department of Housing and Urban Development (HUD) issued Mortgagee Letter 2025-06 revising servicing and claims requirements and loss mitigation options for FHA insured mortgage loans effective February...

May 1, 2025 by Tricia Wyatt in Collections Strategy

How to Prepare Debt Collection Operations for Rising Delinquency Rates

Recent research shows that 65% of U.S. consumers live paycheck to paycheck. Plus, a quarter of consumers are struggling to pay bills. This blog shares how to prepare collections operations for...

March 13, 2025 by Kredit in AI

The Ultimate Guide: Top Digital Collection Strategies for 2025

The digital transformation has revolutionized how collection agencies operate, empowering them with new tools and techniques that streamline processes and connect with consumers more effectively. At the same time, the...

January 23, 2025 by Michelle Macartney in Collections Strategy

Technology Modernization: Keys to Finding a Best-Fit Partner

Michelle Macartney recently shared best practices about finding partners when updating an organization’s systems and practices to ‘keep up’ with the digital landscape. She provides valuable insight on the process...

plue building panels with occasional accent panels

November 5, 2024 by Erin Kerr in Channel Optimization

Exploring How the Reduction in Federal Interest Rates Impacts Consumers and Influences Banks and Lenders' Recovery Strategies

The Federal Reserve plays a pivotal role in influencing the economy through its monetary policy decisions, particularly in setting the federal interest rates. Changes in these rates have far-reaching implications...