Communication

September 19, 2023 by Jackie Sullivan in Collections Strategy

5 Ways to Build Customer-Centric Digital Collections

Understand the five most critical elements of building customer-centric digital engagement in debt collections using existing data and insights. 5 Ways to Build Customer-Centric Digital Debt Collections 1. Gain deep...

September 13, 2023 by Erin Kerr in Collections Strategy

4 Ways to Sharpen Your Outbound Calling Strategy

Economic conditions over the last three years have encouraged collections departments to focus on technology more than ever before. For many, this means integrating new technology and building strategies around...

July 17, 2023 by Bryce Noel in Communication

Naviagate the New TCPA

Phone calls and text messages are the most effective ways to reach consumers in the debt collection world. Unsurprisingly, they are also the most heavily regulated modes of communication. The...

July 10, 2023 by Erin Kerr in Communication

Get Your Collections Calls Answered: 3 Key Takeaways from TransUnion's State of Customer Outreach

Why isn’t anyone answering the phone? This has been the central challenge in collections & recovery for what seems like forever, and lately, the answer seems like a simple one:...

June 28, 2023 by Aryeh Derman, Joann Needleman in AI

Revealing the Blind Spots: A Critical Review of the CFPB's Issue Spotlight on Chatbots in Consumer Finance

As the evolution of Artificial Intelligence (“AI”) dominates headlines throughout the globe, financial institutions have been paying attention. Not surprisingly, so has the Consumer Financial Protection Bureau (“CFPB” or “Bureau”)....

December 14, 2022 by Erin Kerr in Collections Strategy

3 Keys to an Effective Third-Party Collections Strategy in 2023

It’s no surprise: as the tech gap widens, the number of third-party collections agencies is shrinking. There are other factors at play, too, like the cost of human resources and...

June 16, 2022 by Bo Backerman in Communication

A Roadmap for Digital Transformation in Credit Unions

Thanks to the pandemic, a much larger percentage of credit union members are now comfortable with - and suddetly looking for - convenient, sophisticated digital banking services. Credit unions who...

February 17, 2022 by Rozanne Andersen in AI

7 Reasons Why Explainable AI Is Essential and Safe for ARM Agencies

Artificial intelligence (AI) is generating a lot of interest in the accounts receivable management (ARM) industry. It’s also raising concerns about potential liability. ARM leaders recognize the benefits AI can...

January 20, 2022 by Colene McNinch, Erin Kerr in Communication

Three Things Creditors Need to Know about Email Addresses, Agencies, and Compliance Risk

Managing third-party vendor communications after Regulation F is now even more complicated. Simply providing consumer emails to your agencies can trigger mulitple compliance issues. Read on to find out about...

January 20, 2022 by Erin Kerr in Channel Optimization

A Post-Reg F Strategy Check for Agencies: It’s Time to Focus on Digital Collections Again

What you'll learn: The Regulation F implementation deadline has passed and guess what? It's time for collection agencies to turn their focus back to their digital collections strategy. Read on...