How to Optimize Your Channel Use
Calling customers isn't going to cut it anymore, everyone wants options. Hear more about how to optimize your channel use in this conversation with Ed Bray (Citizens Bank), Tom Fitzgibbon...
Communication
Why You Should Add Branded Calling to Your Tech Roadmap
Outbound calling continues to be a near-universal approach to customer contact. But, with the restrictions imposed by Regulation F, companies attempting to collect a debt will need to make each...
Yes, the CFPB FAQ on Limited-Content Messages and Call Frequency Will Affect Your Collections Strategy
The CFPB's just published FAQ covers limited-content messages and telephone call frequency as they relate to compliance with The Debt Collection Rule. Of course, your compliance department needs to know...
3 Risk Mitigation Lessons from the CFPB's Credit Repair Software Company Suit
On September 20, 2021, the CFPB issued a press release announcing it filed suit against a California-based software company, Credit Repair Cloud (Cloud), and its owner, Daniel Rosen, for allegedly...
Three Questions Everyone Should Ask about Omnichannel Solutions for Collections
Many in the collections industry consider omnichannel to be the digital strategy of the future, but what does that actually mean? What does a true omnichannel strategy look like? How...
Don’t Overlook Inbound Calling
A changing regulatory landscape characterized by increasing restrictions on outbound calls (think the CFPB’s Regulation F), combined with shifting consumer preferences, is forcing a reassessment of collections firms’ contact strategies...
The First Three Questions to Ask a Digital-First Agency
Maybe you’ve engaged with a new OCA or vendor that boasts a strong digital presence. You’ve seen their sales pitch and demos, and you think they might be a good...
Which Contact Strategies Will Be Most Effective after Regulation F?
The Consumer Financial Protection Bureau’s new Regulation F is set to transform traditional collections practices. While the regulation may not go into effect until January 2022, its intent and impact...
Three Keys to Successful SMS in Debt Collection
Don't overlook the value of SMS as a key part of your digital recovery or debt collection strategy. The accounts receivable management (ARM) industry tends to move slower than most...
Customer-Driven Collections Is the New ARMs Race
With new Regulation F rules on consumer preference, the CFPB has given even more power to consumers to determine how creditors and agencies can communicate with them. But this trend...