Communication

June 16, 2022 by Bo Backerman in Communication

A Roadmap for Digital Transformation in Credit Unions

Thanks to the pandemic, a much larger percentage of credit union members are now comfortable with - and suddetly looking for - convenient, sophisticated digital banking services. Credit unions who...

February 17, 2022 by Rozanne Andersen in AI

7 Reasons Why Explainable AI Is Essential and Safe for ARM Agencies

Artificial intelligence (AI) is generating a lot of interest in the accounts receivable management (ARM) industry. It’s also raising concerns about potential liability. ARM leaders recognize the benefits AI can...

January 20, 2022 by Colene McNinch, Erin Kerr in Communication

Three Things Creditors Need to Know about Email Addresses, Agencies, and Compliance Risk

Managing third-party vendor communications after Regulation F is now even more complicated. Simply providing consumer emails to your agencies can trigger mulitple compliance issues. Read on to find out about...

January 20, 2022 by Erin Kerr in Channel Optimization

A Post-Reg F Strategy Check for Agencies: It’s Time to Focus on Digital Collections Again

What you'll learn: The Regulation F implementation deadline has passed and guess what? It's time for collection agencies to turn their focus back to their digital collections strategy. Read on...

December 15, 2021 in Collections Strategy

How to Optimize Your Channel Use

Calling customers isn't going to cut it anymore, everyone wants options. Hear more about how to optimize your channel use in this conversation with Ed Bray (Citizens Bank), Tom Fitzgibbon...

December 15, 2021 by Erin Kerr in Channel Optimization

Why You Should Add Branded Calling to Your Tech Roadmap

Outbound calling continues to be a near-universal approach to customer contact. But, with the restrictions imposed by Regulation F, companies attempting to collect a debt will need to make each...

October 14, 2021 by Erin Kerr in Communication

Yes, the CFPB FAQ on Limited-Content Messages and Call Frequency Will Affect Your Collections Strategy

The CFPB's just published FAQ covers limited-content messages and telephone call frequency as they relate to compliance with The Debt Collection Rule. Of course, your compliance department needs to know...

September 30, 2021 by Erin Kerr in Communication

3 Risk Mitigation Lessons from the CFPB's Credit Repair Software Company Suit

On September 20, 2021, the CFPB issued a press release announcing it filed suit against a California-based software company, Credit Repair Cloud (Cloud), and its owner, Daniel Rosen, for allegedly...

September 16, 2021 by Erin Kerr in Communication

Three Questions Everyone Should Ask about Omnichannel Solutions for Collections

Many in the collections industry consider omnichannel to be the digital strategy of the future, but what does that actually mean? What does a true omnichannel strategy look like? How...

September 2, 2021 by Robert McKay in Channel Optimization

Don’t Overlook Inbound Calling

A changing regulatory landscape characterized by increasing restrictions on outbound calls (think the CFPB’s Regulation F), combined with shifting consumer preferences, is forcing a reassessment of collections firms’ contact strategies...