Customer Portal

November 9, 2022 by Ray Peloso, Erin Kerr in Collections Strategy

[Video] Why Your Tech Strategy Should Center on Compliance and Self-Service

Whether we see economic growth or a recession, organizations in the ARM industry will need to rely on technology to scale their operations accordingly. Where should collections & recovery executives...

February 17, 2022 by Erin Kerr, Tim Collins in Customer Portal

3 Under-the-Radar Strategies to Reduce Friction in Authentication for Digital Debt Collection

In collections, authentication equals friction. We’re asking customers to give us their private information, like their date of birth and the last four digits of their social security number before...

January 6, 2022 by Erin Kerr in Channel Optimization

The Top Three Areas to Focus Your Digital Collections Strategy in 2022

What does it mean to have a viable digital collections strategy in 2022? Consumers now definitely expect to encounter a wide range of digital engagement from financial services companies -...

September 2, 2021 by Erin Kerr in Channel Optimization

How to Turn Your Customer Portal into a One-Stop Shop for Customer Service

The primary purpose of a customer portal is self-pay, of course. You want your customers to make self-service payments (and we’ve talked before about why your self-service portal is under-performing...

May 25, 2021 by Tim Collins in Communication

Customer-Driven Collections Is the New ARMs Race

With new Regulation F rules on consumer preference, the CFPB has given even more power to consumers to determine how creditors and agencies can communicate with them. But this trend...

May 12, 2021 by Erin Kerr in Customer Portal

Why your self-service portal is under-performing and what you can do to fix it

Let’s be honest - having an accessible digital customer portal (or consumer portal) is non-negotiable for collections in 2021. When a customer gets an initial communication from you, whether it’s...

[Video] Why Your Tech Strategy Should Center on Compliance and Self-Service

3 Under-the-Radar Strategies to Reduce Friction in Authentication for Digital Debt Collection

The Top Three Areas to Focus Your Digital Collections Strategy in 2022

How to Turn Your Customer Portal into a One-Stop Shop for Customer Service

Customer-Driven Collections Is the New ARMs Race

Why your self-service portal is under-performing and what you can do to fix it

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