Operations

February 12, 2026 by Bridgeforce in AI

Banking AI: Guardrails for a Smarter Future

Recently, Bridgeforce leaders led a frank discussion about the role of AI in consumer lending. The conversation focused on what’s happening inside financial services today, not just industry hype. Practical...

January 28, 2026 by Auriemma Roundtables in Collections Strategy

Auto Borrowers Are Falling Behind: How Auto Collections is Reacting

As consumers face tighter budgets and higher living costs, auto loan delinquency is no longer defined by who falls behind, but by how long they stay there. Consequently, auto lenders’...

January 22, 2026 by Brooke Conkle in Operations

Texas Attorney General Confirms Opt-In SMS Is Outside Registration Under SB 140

Effective September 1, 2025, SB 140 significantly expanded Texas’ telephone solicitation statute. SB 140 expressly covers text messages and similar electronic communications and introduced a direct private right of action under the...

January 8, 2026 by Auriemma Roundtables in Collections Strategy

Credit Card Preview: Speed and Scrutiny in 2026

The credit card ecosystem is entering 2026 with mixed consumer sentiment stemming from increasingly personalized fraud attacks, a rapid shift toward trusted digital and in-app servicing channels, and mounting expectations...

May 1, 2025 by Tricia Wyatt in Collections Strategy

How to Prepare Debt Collection Operations for Rising Delinquency Rates

Recent research shows that 65% of U.S. consumers live paycheck to paycheck. Plus, a quarter of consumers are struggling to pay bills. This blog shares how to prepare collections operations for...

April 17, 2025 by Stefanie Jackman in CFPB

CFPB Abandons Credit Card Late Fee Rule

The Consumer Financial Protection Bureau (CFPB or Bureau) agreed to vacate its controversial credit card late fee rule in a joint motion for entry of consent judgment filed in Chamber of Commerce of...

building with irregular curvy lines for each story, in white

April 10, 2025 by Jonathan L. Pompan in Compliance

New York’s Consumer Protection Overhaul: A Lawsuit Magnet for Banks, Fintechs, and Other Financial Services Providers

The New York attorney general is backing a bill that could make financial services the next target for mass litigation—here’s what banks, fintechs, and loan servicers need to know. New...

March 20, 2025 by Sheldon Stewart in Compliance

Guardrails matter, despite regulatory uncertainty

When I was a 10-year-old boy, my parents loved taking me and my siblings camping or on weekend drives. Many of these trips led us along steep, unimproved mountain roads...

grey windows on a building in a regular pattern

November 14, 2024 by Keith Barnett in CFPB

CFPB Proposes Amendments to Disclosure Requirements Under Remittance Transfer Rule

On September 20, the Consumer Financial Protection Bureau (CFPB or Bureau) announced a proposed rule aimed at amending the disclosure requirements for international money transfers, commonly known as remittances. The proposed amendment is aimed...

plue building panels with occasional accent panels

November 5, 2024 by Erin Kerr in Channel Optimization

Exploring How the Reduction in Federal Interest Rates Impacts Consumers and Influences Banks and Lenders' Recovery Strategies

The Federal Reserve plays a pivotal role in influencing the economy through its monetary policy decisions, particularly in setting the federal interest rates. Changes in these rates have far-reaching implications...