Operations

May 1, 2025 by Tricia Wyatt in Collections Strategy

How to Prepare Debt Collection Operations for Rising Delinquency Rates

Recent research shows that 65% of U.S. consumers live paycheck to paycheck. Plus, a quarter of consumers are struggling to pay bills. This blog shares how to prepare collections operations for...

April 17, 2025 by Stefanie Jackman in CFPB

CFPB Abandons Credit Card Late Fee Rule

The Consumer Financial Protection Bureau (CFPB or Bureau) agreed to vacate its controversial credit card late fee rule in a joint motion for entry of consent judgment filed in Chamber of Commerce of...

building with irregular curvy lines for each story, in white

April 10, 2025 by Jonathan L. Pompan in Compliance

New York’s Consumer Protection Overhaul: A Lawsuit Magnet for Banks, Fintechs, and Other Financial Services Providers

The New York attorney general is backing a bill that could make financial services the next target for mass litigation—here’s what banks, fintechs, and loan servicers need to know. New...

March 20, 2025 by Sheldon Stewart in Compliance

Guardrails matter, despite regulatory uncertainty

When I was a 10-year-old boy, my parents loved taking me and my siblings camping or on weekend drives. Many of these trips led us along steep, unimproved mountain roads...

grey windows on a building in a regular pattern

November 14, 2024 by Keith Barnett in CFPB

CFPB Proposes Amendments to Disclosure Requirements Under Remittance Transfer Rule

On September 20, the Consumer Financial Protection Bureau (CFPB or Bureau) announced a proposed rule aimed at amending the disclosure requirements for international money transfers, commonly known as remittances. The proposed amendment is aimed...

plue building panels with occasional accent panels

November 5, 2024 by Erin Kerr in Channel Optimization

Exploring How the Reduction in Federal Interest Rates Impacts Consumers and Influences Banks and Lenders' Recovery Strategies

The Federal Reserve plays a pivotal role in influencing the economy through its monetary policy decisions, particularly in setting the federal interest rates. Changes in these rates have far-reaching implications...

October 17, 2024 by Massie P. Cooper in Arbitration

Fourth Circuit Affirms Denial of Motion to Compel Arbitration Finding Duty to Read a Contract Does Not Encompass Scrolling Through Multiple Pages of Hyperlinks in a Digital Agreement

The U.S. Court of Appeals for the Fourth Circuit recently affirmed a district court’s decision denying a defendant’s motion to compel arbitration, underscoring the importance of clear and conspicuous notice...

October 9, 2024 by Mark Ravanesi in Collections Strategy

How to Prepare Debt Collection Operations for Rising Delinquency Rates

CFPB Abandons Credit Card Late Fee Rule

New York’s Consumer Protection Overhaul: A Lawsuit Magnet for Banks, Fintechs, and Other Financial Services Providers

Guardrails matter, despite regulatory uncertainty

CFPB Proposes Amendments to Disclosure Requirements Under Remittance Transfer Rule

Exploring How the Reduction in Federal Interest Rates Impacts Consumers and Influences Banks and Lenders' Recovery Strategies

Fourth Circuit Affirms Denial of Motion to Compel Arbitration Finding Duty to Read a Contract Does Not Encompass Scrolling Through Multiple Pages of Hyperlinks in a Digital Agreement

Q2 Industry Insights: Beating the Economic Heat and Keeping Up with Compliance

The Risks of Debt Settlement Companies and the Benefits of Direct Negotiation

Understanding the Consumer Spending Split and How to Recover More Across the Divide

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