Operations

July 7, 2022 by Mike Cassidy in CFPB

[Video] The Top 3 Q2 Trends in Recovery and Collections in 3 Minutes

Mike Cassidy, Managing Partner at M&G Solutions, breaks down the Q2 trends in collections & recovery strategy in less than 3 minutes. You'll hear about how: The economic environment is...

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April 14, 2022 by Mike Cassidy in Credit Governance

The Top 3 Trends in Recovery and Collections for Q1 (in 3 Minutes)

We asked Mike Cassidy, Managing Partner at M&G Solutions to break down his top three Q1 emerging trends for recovery / collections strategy in less than 3 minutes. Click to...

February 3, 2022 by Erin Kerr in Consumer Preference

Four Ways to Win the Shift to Digital Collections (That Don’t Involve New Tech)

What you'll learn: Digital debt collection strategy is not just about new tech. Companies that demonstrate success at switching to digital collections have made major adjustments to their operational mindset...

December 2, 2021 by Jim Beck, Erin Kerr in Compliance

How Digital Transformation in Collections Will Change Your Staffing Strategy

We’re witnessing a digital shift in the ARM industry. So, how might you need to staff differently to make sure you can keep up? Jim Beck, COO of MRS BPO...

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September 16, 2021 by Mike Olsen in Operations

The Top 10 Blind Spots in Digital Collections Tech Implementations (and How to Avoid Them)

Digital tech implementations have moving parts that require a lot of upfront focus and planning to avoid costly fixes and delay. We routinely help clients identify the blind spots that...

[Video] The Top 3 Q2 Trends in Recovery and Collections in 3 Minutes

Four Ways to Win the Shift to Digital Collections (That Don’t Involve New Tech)

How Digital Transformation in Collections Will Change Your Staffing Strategy

The Top 10 Blind Spots in Digital Collections Tech Implementations (and How to Avoid Them)

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