Self-pay

April 7, 2023 by Andy Sullivan in Channel Optimization

Payments-as-a-Service: The Right Choice for Government Agencies

Today’s citizens use digital channels to pay for just about anything — food, clothes, entertainment, and more. But, at some small government offices, these digital citizens aren’t able to use...

April 3, 2023 by Erin Kerr in Collections Strategy

3 Serious Challenges with Collecting Past-Due Debt and How to Solve Them

Americans’ financial situations are worse than expected in early 2023, and 79% of consumers report that they are living paycheck to paycheck, up from 64% in early 2022. While consumers...

November 9, 2022 by Ray Peloso, Erin Kerr in Collections Strategy

[Video] Why Your Tech Strategy Should Center on Compliance and Self-Service

Whether we see economic growth or a recession, organizations in the ARM industry will need to rely on technology to scale their operations accordingly. Where should collections & recovery executives...

July 14, 2022 by Erin Kerr in Collections Strategy

A Short Guide to Digital Collections and Recovery Strategy Best Practices in 2022

What is digital debt collection and what does this mean in 2022? There’s no single way to define digital debt collection (also referred to as omnichannel collections or digital recovery),...

June 23, 2022 by Erin Kerr in BNPL

CFPB to BNPLs: You Must Report Data to Credit Bureaus

After a request for data from Buy Now, Pay Later (BNPL) providers Klarna, Affirm, Afterpay, PayPal and Zip earlier this year, the CFPB is calling for BNPL data to be...

March 2, 2022 by Erin Kerr, Drew Marston in Channel Optimization

How to Create an Email-First Digital Debt Recovery / Collection Strategy That Drives Revenue

Email can and should be a key piece of your customer communication and recovery / digital debt collection strategy. It can actually be one of the best channels for debt...

December 15, 2021 by Arjun Mitra in AI

Digital Advances Mark a New Era in Debt Collections

Over my career, I’ve witnessed several macroeconomic events that have shaped the debt collection industry. Yet none has been as unique as the COVID-19 pandemic, which has left millions of...

September 2, 2021 by Erin Kerr in Channel Optimization

How to Turn Your Customer Portal into a One-Stop Shop for Customer Service

The primary purpose of a customer portal is self-pay, of course. You want your customers to make self-service payments (and we’ve talked before about why your self-service portal is under-performing...

May 12, 2021 by Erin Kerr in Customer Portal

Why your self-service portal is under-performing and what you can do to fix it

Let’s be honest - having an accessible digital customer portal (or consumer portal) is non-negotiable for collections in 2021. When a customer gets an initial communication from you, whether it’s...