In today’s collections landscape, there are countless options for contacting customers. In theory, getting in touch should be easier than ever. But these new tools come with their own set of considerations and complications. To maximize collections, you can't simply throw together a few approaches to see what sticks.
In this compact, 60 minute webinar, experts Susan Coniglio, Head of Collections and Recovery at Mercury Financial, and Matt Butler, Enterprise Sales Director at Finvi discuss:
- How to define success
- How long to examine a specific strategy to get a large enough sample size
- The best practices for attributing success to a strategy