Collections & Recovery

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Understanding the Gaps in Collections Calls (And How to Solve Them)

By Andrew Domino in Collections Strategy

Effective collections calls are essential yet challenging, requiring agents to connect with customers, understand delinquencies, and negotiate payments empathetically and efficiently. Identifying common gaps and applying targeted training can significantly…

October 30, 2025 by Melissa K. Ventrone, John F. Howard in Compliance

The California Opt Me Out Act: What it Means for Businesses Subject to the California Consumer Privacy Act

On Oct. 8, California Governor Gavin Newsom, signed the California Opt Me Out Act (“AB566”) into law. AB566 amends the California Consume Privacy Act (“CCPA”) by requiring companies that develop…

October 23, 2025 by Sessions, Israel & Shartle in Compliance

The “New” FTC Drops 5th Cir. Appeal, Instead: FTC Issues Public Request for Information on Noncompete Agreements

Noncompetes, the forbidden fruit? May employers enjoy a bite of the non-compete apple without being banished from the orchard? For now, historical form non-competes will not be subject to federal…

October 16, 2025 by Brooke Conkle, Chris Capurso in Compliance

California’s CARS Act Signed into Law

On October 6, Governor Gavin Newsom signed into law the California Combating Auto Retail Scams (CARS) Act. This legislation aims to fortify consumer protections and enhance transparency in the car-buying process. The…

October 9, 2025 by Sara Woggerman in Collections Strategy

Coerced Debt: A Growing Challenge in Debt Collection

Though a relatively new concept, the phrase ‘coerced debt’ is increasingly appearing in correspondence and litigation. Some organizations have indicated they’ve adapted their ID theft policies to meet this new…

October 2, 2025 by Nick Cherry in Collections Strategy

Reducing Risk and Building Trust Through Timely Account Resolution

One of the most revealing tests of a bank’s operational discipline has nothing to do with market volatility; it’s how it manages a deceased account. When a customer passes away,…

September 25, 2025 by Kredit in Collections Strategy

Bridging Infrastructure Gaps in Debt Settlement

Debt settlement agencies serve as advisors to consumers—often those with $10,000 or more in unsecured debt—negotiating on their behalf to reach resolutions with multiple creditors. But for decades, the infrastructure…

September 18, 2025 by Virginia Bell Flynn in Collections Strategy

Understanding California Senate Bill 940

California Senate Bill 940 (SB 940), enacted in late 2024, introduces several key changes to arbitrations involving “consumer contracts,” which is defined as a contract prepared by a seller and signed by…

September 11, 2025 by Missy Meggison in Communication

No Shotgun Pleadings, says court

The District Court in Alabama – a common venue for certain consumer attorneys – isn’t mincing words when it comes to how consumers must plead Fair Debt Collection Practices Act…

Understanding the Gaps in Collections Calls (And How to Solve Them)

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Latest Posts

The California Opt Me Out Act: What it Means for Businesses Subject to the California Consumer Privacy Act

The “New” FTC Drops 5th Cir. Appeal, Instead: FTC Issues Public Request for Information on Noncompete Agreements

California’s CARS Act Signed into Law

Coerced Debt: A Growing Challenge in Debt Collection

Reducing Risk and Building Trust Through Timely Account Resolution

Bridging Infrastructure Gaps in Debt Settlement

Understanding California Senate Bill 940

No Shotgun Pleadings, says court

Featured Resources

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