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  • Get up to speed on the current state of digital collections. Get the 2022 C&R Guide to Digital Collections here.

     

    stairs, plus "Personal Recessions" and Three Other Consumer Trends to Watch in 2023

    TOP STORIES

    STRATEGY

    3 Keys to an Effective Third-Party Collections Strategy in 2023

    TRENDS

    5 Lessons from Credit Risk Trends in 2022

    VENDOR MANAGEMENT

    What You Need to Know about the Hunstein Dismissal (and Your Vendors)

    COMPLIANCE

    Three Takeaways from the CFPB's Rules Making Agenda

    TRENDS

    Bold Predictions for 2023

     

    The Evolution of the Maturing POS/BNPL Consumer - a new report from TransUnion. Get it here.

     

  • LATEST STORIES

  • FEATURED RESOURCES

    WEBINAR

    How to Create a Winning Collections & Recovery Strategy, Part 1

    October 19, 2022 at 2pm ET - Find out how to create a winning collections & recovery strategy after a turbulent 2022, including where to invest, how to navigate the regulatory environment, and what 2023 might look like.

    SCHEDULE IT

    ON-DEMAND

    The Vendor Management Masterclass - Session 1

    Customer behavior and spending is changing. The CFPB is hyper-interested in data collection, use, and privacy. Agency partners and tech companies are promising to solve your problems, but how can you be sure your vendors are compliant, efficient, and that you’re getting what you paid for?

    WATCH IT

    WHITEPAPER

    The Customer Preference Playbook

    Find out how a well-designed customer preference strategy can help you solicit preference data from customers without triggering revocation, build trust with consumers, optimize your outbound contact strategies and improve right-party contact.

    READ IT
  • COLLECTIONS AND RECOVERY STRATEGY

  • VENDOR MANAGEMENT

  • COMPLIANCE

  • TRENDS

  • About Collections & Recovery

     

    Collections & Recovery (formerly iA Strategy & Tech) provides executives and decision-makers in consumer lending with insight into the biggest trends, most relevant data, and most important new practices shaping collections and recovery. Find out about the latest in digital collections, consumer communication, UX, omnichannel, compliance, vendor management, and more.

     

    Collections & Recovery is produced by the team behind the iA Institute and insideARM, the premiere resource for handcrafted credit and collections news, analysis and events.

     

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